AI Agents for
Customer Support

CoSupport Customer is an AI Agent for customer support, acting as an AI customer service agent. It integrates with business communication channels, such as e-mail, Slack, social media, website, and app chats. Its task is response automation. The solution is based on a large language model (LLM) that ensures the solution’s features for quick, precise, and personalized responses.

The solution provides up to 100% of response automation. At the same time, you keep full control over the flow of requests and the fractions of automated and human-curated responses. In other words, an AI chatbot for customer support can be tailored to your business priorities. For example, we can tune the solution so that a human agent addresses all refund requests. Another example involves requests from potentially significant leads — we can automatically direct them to human agents. You determine which leads are considered significant.

You can explore our interactive AI chatbot for customer service demo or book a custom demo to see how CoSupport Customer AI agents can transform your support workflow.

Yes, the customer service AI chatbot, powered by an AI agent, provides precise and personalized answers. The following factors ensure such high-quality responses:

• The powerful capacities of the LLM that ground responses on the vast knowledge in different domains and its exceptional ability to grasp nuances in queries;

• The Agent AI utilizes the RAG approach, allowing for LLM’s knowledge extension when the query requires highly focused and up-to-date information;

• CoSupport AI’s responsibility for the quality of embeddings (encoded data) and accurate matching of the data from the query and external vector database.

Within the RAG approach, CoSupport AI’s team feeds the LLM with external data focused on certain companies’ experiences and 'market history.' Thus, the Generative AI chatbot’s answers are grounded not only in general knowledge of the world and specific domains but also in an expert understanding of a particular company’s products, services, and advantages.

Businesses using our AI-powered customer support solutions experience:

• Up to 90% resolution rate with AI agents.

• 80% faster response times.

• Significant cost savings on customer support operations.

Our pricing model of AI agents consists of two components:

• One-time setup fee, depending on the AI solutions you choose and the systems we need to integrate with.

• Monthly subscription, starts at $190/month.

We also offer flexible pricing options based on usage:

• Resolution-based pricing.

• Response-based pricing.

• Server-based pricing – Fixed monthly fee starting at $190 for unlimited AI responses.

CoSupport Customer automatically answers clients’ questions. As an AI chatbot for customer service its “understanding” of the query crux and what information should be processed for precise and on-topic answers is based on a large language model (LLM) - a vast and very smart neural network.

Due to AI technologies that ground CoSupport functionality, the AI chatbot for customer service provides precise, relevant queries and personalized responses. CoSupport Customer primary priority is to take over human agents by providing automated responses to requests. It allows human agents to handle the requests in which a human is irreplaceable: the complex answers requiring a high level of expertise or complaints and emotional queries.

Unlike other AI-powered chatbots based on LLMs, CoSupport Customer provides a high level of data security on each level of the solution’s architecture:

AI agents ensure that the company’s data pipeline remains on the CoSupport AI side, including data processing, data encoding, and storing;

• company’s data pipeline is on the CoSupport AI side, including data processing, data encoding and storing;

• your data is kept on the dedicated servers with close to zero risk of intrusion or data leakage;

• the databases connected to an LLM through APIs are built in a way that excludes data leaks or unauthorized access (jailbreaking);

• data related to different projects don’t overlap in an LLM’s “memory,” unlike solutions built on GPT or other well-known language models.

CoSupport Customer, a customer support AI chatbot solution, combines the advantages of a tool based on a large language model—which includes versatile knowledge and high context awareness — with the high level of security inherent in custom AI solutions.

Yes, CoSupport Customer meets enterprise-grade security standards with robust encryption, data protection, and compliance with industry regulations. Our AI agents ensure safe and reliable AI-driven support.