Patented AI Assistant
For Your Customer Support Agents

CoSupport Agent is an AI assistant for customer support managers. The agent assistant is based on the machine learning (ML) and natural language processing (NLP) technologies, along with the message processing architecture that was patented in the U.S.CoSupport Agent works as a web extension, providing human agents with suggestions for response. The suggestion that best suits the request can be sent immediately; otherwise, a manager can edit the best draft to enhance response personalization and add a human touch.

CoSupport Agent is a web extension. It integrates with the CRM system, such as Zendesk or Freshdesk, extending the CRM’s functionality and empowering it with AI capabilities.
Although CoSupport Agent is a standalone tool, it integrates seamlessly into customer support agents’ existing workflows, working in sync with the CRM system.
CoSupport Agent integration is a breeze. The administrator of the CoSupport Agent in a particular enterprise gets access to the extension within minutes. Configuring the AI assistant for enterprise processes takes a couple of hours.
The learning curve for the human agents is as flat as possible due to the simplest and intuitive CoSupport Agent’s interface. You don’t need any SOPs or instructions for your customer service team or agents to benefit from an AI assistant.

First and foremost, the CoSupport Agent significantly improves customer support by providing faster response times, higher resolution rates, and other key performance indicators (KPIs). It’s possible due to CoSupport Agent’s technological base and patented architecture under its hood, which provides the response within 1.5 seconds - two times faster than GPT does, with its 3 to 5 seconds to answer the query.

Other key advantages of the AI assistant implementation include the following:

• High response relevance and precision. An AI assistant is trained on the content of the conversations; consequently, it knows the company's products and services deeply and can ensure brand-oriented answers. Moreover, the AI assistant grasps the context of conversations and has an understanding of a particular client’s buying history. As a result, the CoSupport AI agent assists agents, providing personalized, user-oriented responses.

• Data security. Unlike LLMs, such as GPT or Gemini, CoSupport Agent isn’t connected to databases. It’s trained exclusively on previous correspondence with customers (hence, you can be sure of the data origin and quality). After training, the AI assistant becomes closed to external sources of information, reducing the risk of data leakage to zero.

To summarize, the key advantages of the CoSupport Agent are its ability to provide quick, precise, and personalized responses, along with data security.

CoSupport AI offers a transparent pricing policy, ensuring that the budget for implementing the AI assistant is both clear and predictable.

CoSupport AI, as the AI agent assistant creator, doesn’t differentiate the prices for the separate stages of the tool’s implementation or particular services. We offer a comprehensive price for the full range of services:

• the deep analysis of business goals in the customer support field;

• the choice of the most effective and cost-efficient technical approaches;

• model training;

• the extension implementation;

• data hosting;

• tool’s maintenance;

• post-implementation consulting service.

With CoSupport AI as a partner, you can rely on proficient LM engineers’ expertise through the AI assistant implementation and exploitation. Unlike with AI tools based on GPT, you pay not for tokens (the number of which can be unpredictable) but for the comprehensive solution, including 24/7 support from our experts.

CoSupport Agent is based on features resulting from research, expertise, and the technical capabilities of neural networks, ML, and NLP. One of the key components of CoSupport AI's solution is a patented message-processing architecture that provides fast response times.

Here is the list of CoSupport Agent’s capabilities that relate to AI in their nature:

• CoSupport Agent is trained on ticket conversations. The AI assistant grasps the patterns in the data; as a result of such learning, it becomes able to generate responses based on the deep knowledge of the products and services.

• CoSupport Agent is based on neural networks and NLP technologies. Hence, it “understands” human speech deeply and is able to produce answers in a human-ish way. Moreover, due to the unique CoSupport AI approach, the AI assistant mimics the way of communication of the human agents who provide customer support at a particular company.

• CoSupport Agent’s answers become more accurate throughout the workflow. This is how reinforcement learning works: every successful answer gets the “reward”, and every less precise response gets the “penalty”. On average, it takes about two weeks to unlock the full potential of the AI assistant.

In sum, CoSupport Agent is based on the AI that assists human agents by using the best innovative approaches in the field.